FAQs

A support coordinator will assist with the following:

• build your capacity to manage your plan
• provide choices relevant to your wishes and needs
• assist in understanding the NDIS plan
• maximising the use of budget allocated in your NDIS plan
• ensure your budget is tracking with the timeframe of the plan
• other budget utilisation options discussed

Both these roles are pretty similar, but there are some key differences. Specialist Support Coordination is meant for participants with complex needs and, therefore, will often be professionals such as an Occupational Therapist, Psychologist or Social Worker. Specialist support coordinators assist you in navigating challenges around health, housing, education or the justice system and reduce any barriers in using your NDIS plan. 

If you wish your support coordinator to attend your planning meeting or review meeting and advocate for you, this can occur. Please ensure to ask NDIS Planner to include your support coordinator in all emails and discussions. 

During a NDIS planning meeting, if you have been allocated a Support Coordinaton budget, this means you can engage support coordinator who can assist you to build your capacity and make choices relevant to your wishes. However, if the Support Coordination budget is not utilised to its fullest, it’s likely that it will be difficult to justify needing this budget for a future plan. Additionally, please note the budget allocated to a Support Coordinator is not transferable to any other category in your NDIS plan. So, please contact us to discuss this in further detail. 

Monday to Friday 9.30am to 6.30pm except for Public Holidays. 

Support Coordination and Specialist Support Coordination is charged according to the NDIS price guide. Travel is charged as an extra at a maximum of 30minutes each way. 

Support Coordinators assist participants to understand their plans and goals, monitor their progress and empower them to live with making choices and have their own control. However, a plan manager is responsible for the financial side. For example, organising payments against invoices, processing claims and tracking a client’s budget. The support coordinator can help connect you to a Plan Manager if need be. 

As a participant, you still have the control over your NDIS journey, the services you wish to use and connect to. A support coordinator is there to help you build your capacity and confidence so that you can eventually coordinate your own supports or if possible with the assistance of an informal support network. 

Face-to-face or virtual meetings are only a small part of the work support coordinators conduct. Consequently, a majority of their work is done behind the scenes, researching the best options for your needs, contacting service providers, reporting to the NDIS, answering any questions you have, and doing lots of admin to make sure you’re getting the most out of your plan. These count towards your support coordination hours to help you reach your goals.

Allied health covers practionners in the areas of physiotherapy, occupational therapy, speech therapy, dietetics, counselling and more....

Allied Health conduct an assessment, provide interventions and programs to meet your NDIS goals and promote independence and build capacity

You or your support coordinator can reach out to request support with allied health services

If your NDIS plan includes these services then you are eligible to seek support from allied health practionners.

• Physiotherapy
• Occupational Therapy
• Counselling
• Dietitics
• Allied Health Assistant
• Social Work